All you need to know about Service Vouchers in Wallonia

At DaHome, our housekeepers sign a real employment contract with all legal benefits (pension, paid leave, health and accident insurance, holiday allowance, unemployment benefits, etc.).

You must register with the company Sodexo/Pluxee to use the Service Vouchers system. This registration is free and will allow you to purchase Service Vouchers.

After your registration, you will receive a confirmation and your access codes to the secure Sodexo website.

Keep them safe as you will need them to purchase your Service Vouchers. Your registration and user number are used to personalize your Service Vouchers and also to send you your tax certificate.

You must order a minimum of 10 Service Vouchers, but you can also order 12, 23, 37, etc. Follow the instructions on www.wallonie-titres-services.be .

Your service vouchers are added to your electronic wallet or will be delivered by mail within 10 days after receipt of payment.

• No more paperwork and handling of checks
• No risk of loss
• Simple and automatic
• You receive them quickly (the day after receipt of your payment)
• You have the history of services provided by your housekeeper
• Less risk of waste: the oldest electronic service vouchers are used first!

How do Service Vouchers work?

Your consultant enters the data regarding the services provided by your service voucher housekeeper on a secure extranet that you just have to confirm afterward.

For easy management of your electronic Service Vouchers, 2 options:

• via your personal secure service voucher space: wallonie-titres-services.be
• via a free mobile application that allows you to manage your Service Vouchers from your smartphone or tablet: Service Vouchers by Sodexo/Pluxee. With this application, you can check your balance, validate your services, manage your wallet, etc. Convenient, isn’t it ?

How to switch to electronic Service vouchers? It’s very simple!

1. Inform your DaHome JobCenter
2. Go to your secure space
3. Click on “Details” and “Edit data”
4. Change the medium by clicking on “electronic”, and validate.

For each hour worked, you complete a Service Voucher legibly, in black or dark blue, and sign it. You also specify the effective date of the service and the type of activity performed (check box).

Attention: if you opt for paper Service Vouchers, you are responsible for delivering the voucher. Therefore, you must ensure that it is delivered to your DaHome JobCenter managing your file within the week of your housekeeper’s service.